Effective strategies to reduce no-shows in your restaurant.
A real headache:
Last-minute cancellations have become a real headache for restaurateurs, leading to revenue losses and operational inefficiencies. This article offers practical advice to avoid no-shows, as well as different features to anticipate them.
1) Confirm reservations in advance
Starting by confirming all reservations a few days in advance is a crucial first step. Send a reminder email to customers asking them to confirm their reservation. This helps reduce the risk of no-shows by encouraging customers to cancel in advance if they can't make it anymore. Barestho software sends automatic email reminders to customers 24 hours before their reservation.
2) Add a cancellation policy
Implementing a clear cancellation policy is also essential. Inform customers of the cancellation terms at the time of booking and explain the consequences of a no-show. A deterrent cancellation policy can help reduce last-minute cancellations and encourage customers to honor their commitments.
3) Ask for a credit card guarantee
For reservations involving a large number of guests, consider asking for a credit card guarantee or deposit. Customers are less likely to cancel or no-show if they have already invested money. With Barestho, you not only benefit from an online booking system but also from a module that allows you to request a deposit or credit card guarantee during the online booking process.
4) Choose Barestho!
Opting for an online reservation software like Barestho is another effective strategy for managing reservations. With the software, you can easily track and manage your reservations, have a customer database to better understand your clientele, and establish customized cancellation policies.
