Effective strategies for reducing No-shows in your restaurant
A real headache:
Last-minute cancellations have become a real headache for restaurateurs, resulting in lost revenue and operational inefficiencies. This article offers practical advice on how to avoid no-shows, as well as a number of features to help you anticipate them.
1) Confirm bookings in advance
Confirming all bookings a few days in advance is a crucial first step. Send an e-mail reminder to customers asking them to confirm their booking. This reduces the risk of no-shows by encouraging customers to cancel in advance if they are unable to attend. Barestho software sends automatic e-mail reminders to customers 24 hours before they book.
2) Add a cancellation policy
A clear cancellation policy is also essential. Inform customers of the cancellation policy at the time of booking and explain the consequences of a no-show. A dissuasive cancellation policy can help reduce last-minute cancellations and encourage customers to honour their commitments.
3) Request a bank imprint
For bookings involving a large number of customers, consider asking for a bank imprint or a deposit. Customers are less likely to cancel or not turn up if they have already invested money. With Barestho, you benefit not only from an online booking system, but also from a module enabling you to ask for a deposit or bank imprint when booking online.
Opting for online booking software like Barestho is another effective strategy for managing bookings. With the software, you can easily track and manage your bookings, have access to a customer file to better understand your clientele and set up tailor-made cancellation policies.
By following these practical tips and using online booking software, you can minimise no-shows in your restaurant. Effective reservation management and clear communication with customers can help ensure a pleasant experience for all and maximise your revenue. Don't hesitate to put these tips into practice and take advantage of Barestho's features to optimise the management of your restaurant.
